WHAT IS A PATIENT-CENTERED MEDICAL HOME?

This is a partnership agreement between your healthcare team overseen by your doctor and you.  This partnership offers you care that is designed to be all about you. 
We promise to:

• Make you feel welcome and comfortable with your care team
• Respect you as an individual by not making judgements based on race, religion, sex, age or disability. 
• Respect your privacy by keeping your medical information and records private in compliance with state and federal laws.
• Ensure you are informed about any treatment or service that is provided
• Provide you medical care and coordination of care under the oversight of your doctor
• Provide you timely access to care
• Offer a doctor on-call for emergent medical advice 24 hours a day, 7 days a week
• Use technology to offer you access to your healthcare record and improve your care with easy access to request refills, ask medical questions and review test results
• Help you stay healthy by managing your acute illness and chronic diseases
• Support your health care goals
• Remind you when tests/labs are due, so you receive the best quality care
• Coordinate care with other specialists, as needed

We trust you to:

• Provide all information regarding your health, medications and illnesses
• Keep us informed about medical treatment and services from outside providers
• Take an active role in planning your care, helping us make decisions about your care and follow the agreed upon care plan
• Call us first regarding all medical problems, unless its an emergency
• Keep your scheduled appointments or call us in advance if you need to reschedule